Production support for automation programs

RPA Managed Services That Keep Bots Reliable

Protect the value of your automation investment with monitoring, incident response, maintenance, release support, and continuous improvement from experienced engineers in US-aligned time zones.

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BotDev - RPA operations experts

Production automation needs more than a one-time deployment. We help teams monitor, stabilize, document, and improve their bots without carrying every support role locally.

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24/7support-ready mindset
USaligned coverage
E2Eoperate and improve

Monitoring and incident response

Know when automation needs attention

Establish practical monitoring and response routines around bot health, queues, schedules, credentials, failed transactions, and business exceptions.

  • Alert triage and incident ownership
  • Queue, job, and transaction review
  • Root-cause analysis and corrective action

Maintenance and releases

Keep bots current as systems change

Applications, APIs, policies, and credentials change. Our engineers help maintain automation safely and coordinate releases without turning every update into a crisis.

  • Regression checks and release readiness
  • Version control, documentation, and runbooks
  • Environment and credential coordination

Optimization and governance

Turn support data into better automation

Managed services should improve the program over time, not only close tickets. We identify recurring exceptions, rework fragile steps, and improve operating standards.

  • Exception trend analysis and process improvement
  • Reusable components and coding standards
  • Governance, auditability, and knowledge transfer

Multi-platform support

Support the automation ecosystem, not just one bot

BotDev supports production environments built with UiPath, Automation Anywhere, Blue Prism, Power Automate, Python, Robocorp, APIs, documents, and AI-enabled workflow components. We can work alongside your internal team or provide a managed operating layer.

  • Choose targeted support for a critical automation or a broader managed service for a portfolio.
  • Use US-aligned engineers for communication during your business day.
  • Scale the level of support as volume, risk, and automation maturity change.

A practical RPA support model

Operate, stabilize, improve, and transfer

We make support visible and repeatable so your automation program has clear ownership, useful documentation, and a path to lower incident volume.

01Operate

Monitor jobs, queues, schedules, and business exceptions.

02Stabilize

Resolve incidents and remove recurring failure patterns.

03Improve

Prioritize reliability, performance, and process gains.

04Transfer

Leave runbooks and shared knowledge with your team.

What do RPA managed services include?

Services can include monitoring, incident response, bot maintenance, queue review, release support, documentation, governance, and continuous improvement.

Can you take over support for existing bots?

Yes. We can review the current environment, document the operating model, identify risks, and take on an agreed scope of production support.

Do you support UiPath Orchestrator?

Yes. Our engineers can help with jobs, queues, assets, schedules, permissions, monitoring, and production troubleshooting.

Can managed services be part-time?

Yes. Support can be structured around business-critical automations, peak periods, release calendars, or a defined number of hours and incidents.

Make production automation dependable

Tell us where your bots need help. We can design a practical support model for your platform, volume, and risk profile.

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